Is the service women-only?

Our services are for women and girls aged 14 and above only. In addition, all our staff, trustees’ volunteers, counsellors and outreach workers are women, and our office spaces are women only. 

Suffolk Rape Crisis’s definition of women only is inclusive of trans women and those who self-identify as women. 

Are your services confidential?

Please see our page on Confidentiality and Safeguarding for further information.

How do I refer to your service?

You can refer yourself to our services, but we also accept referrals from other agencies. Please visit our contact us page for more details.

Can I access outreach support and counselling at the same time?

Yes, you can access two different types of support. Counselling@SRC is a traditional therapeutic counselling service where you can explore any issues in depth. Outreach@SRC provides flexible practical support to improve day to day life. The team at SRC will guide you through the referral to both services to make sure you get the support you need.


How does the counselling process work?

First, we will contact you to arrange an initial meeting with one of our counsellors, in the location most convenient to you or over the phone. At the initial meeting the counsellor will explain to you how our service works and will take some information from you. You only need to tell us what you feel ready to tell us, and you will also have the opportunity to ask any questions you may have surrounding our service or counselling in general.


You will be put on the waiting list for your convenient location, the waiting time is generally 6-8 months depending on your location and how flexible you can be with your times and days.


Whilst you are on the waiting list you will have the option to be put on our support call list. Support Calls@SRC is a service run by our volunteers, who will call you once a month to check in with you and see how you are getting on.

How many sessions can I have?

We offer up to 25 sessions of counselling. 

Where do the sessions take place?

Your counselling sessions will take place at one of our designated office spaces in Lowestoft, Ipswich, Bury St Edmunds, Leiston and Brandon, or if you choose, you can have your sessions online or over the telephone. 

How often are the sessions?

Your counselling sessions will take place at the same time weekly and will last 50 minutes. 

What qualifications do your counsellors have?

All our counsellors are registered with the British Association for Counselling and Psychotherapy (BACP) and adhere to their strict ethics and code of conduct. They have many years of experience and will work with you as the client at the center and empower you.


How does online counselling work?

You will refer into our service as normal and then we will book you in for an online initial meeting. After the Initial Meeting you will be put on the waiting list for online counselling. The counselling provided is just the same as our face to face service. The referral process and waiting list are the same as the face to face service.

Can I have online counselling if I am already on the waiting list?

Yes, if you are already on our waiting list and feel that online counselling may be better for you due to location, disability or for any other reason, please get in contact with us.

Do I need any special equipment?

You will need an internet enabled device (i.e. a mobile phone; laptop or tablet) and a good internet connection (broadband, wifi). Please note that you will not be able to use 3G or 4G for counselling. You will also need a quiet and safe space to have your counselling at the same time each week. When your appointment is booked you will get an e-mail with a link to the counselling room and instructions on how to use this. 

Will my sessions be saved?

Our online counselling system is safe and secure, and nothing is recorded or saved, either by the website or SRC! 


How many sessions can I have?

Outreach@SRC is a need led service and works alongside you to achieve your goals, so your outreach worker will work alongside you until you feel in a place to continue alone.  

How often are the sessions?

The length and frequency of your appointments will be agreed with your outreach worker based on your circumstances, needs and goals.  

Where do the sessions take place?

You can have meetings with your outreach worker wherever you feel safe, e.g. in coffee shops, at an SRC premises, or at your home.

CHARITY NO. 1187478

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